HELP CENTER

Hotel AWA specializes in being a place for relaxation on the shores of Lake Llanquihue with first-rate personalized service in a strategic location for all of the area’s tourism attractions.

We are proud to say that we are sustainable.

As we have grown, we have adopted more and more sustainable practices, such as reusing and recycling materials, using renewable energies, supporting local businesses, making financial contributions to local projects, and implementing an organic garden to supply our kitchen, as well as other internal management practices.

Yes. We have designated parking spaces, wheelchair ramps, an elevator with a certified capacity for up to 9 people or 675 kg (1,485 lbs), and we also have an additional wheelchair on site in the event that it is necessary.

The hotel has 3 floors of guest rooms and 2 lower floors, for a total of 5 floors.

Floor 1: parking, entrance, reception, bar, and guest rooms 11–13.

Floor 2: guest rooms 21–26

Floor 3: guest rooms 31–37

Floor –1: restaurant, gift shop, exercise room, meeting room, and spa

Floor –2: barbecue area, terrace, docks, and the shore of Lake Llanquihue.

A fourth floor will be added between May and August 2020 to add an additional six guest rooms to the hotel.

Any time of year is a good time to visit us! Our facilities and activities are designed to provide the rest and relaxation you need all year long.

Summers are sunny and partially cloudy, and the winters are rainy. Rain is part of our regional identity—it’s part of the southern culture and gives rise to all of the bounties of nature found in our environment. Our name AWA (Agua/Water) is inspired by the rain, and water is the element that defines us.

We offer transfer services that can be requested through our reservations department [email protected] or at the reception desk if you are already staying with us at the hotel.

We do not offer car rental services, but we can provide assistance if needed.

Yes, we have a parking area for 18 vehicles, including 2 exclusively for those who need greater accessibility.

Yes, we have an area designated for helicopter landings, although it is always necessary to coordinate in advance so that we can be prepared. For more information, call the hotel at +56 65 229 2020 or write us at: [email protected] to coordinate this service.

Local buses pass by the hotel every 30 minutes from 7:30 am to 8:00 pm, although we do not recommend it for our guests due to reasons of comfort.

External taxi service may be requested with at least 30 minutes advance notice because the cars operate out of Puerto Varas.

Uber does not have coverage from Hotel AWA because we are in a very exclusive area. It is possible, however, to use this service from the center of the city.

Bed & Breakfast: Includes a buffet breakfast
Half Board: Includes a buffet breakfast and lunch or dinner.
All Inclusive: Includes a buffet breakfast, lunch, dinner, snacks, box lunch, bar, private full-day excursions, and airport transfers. Excludes premium drinks and grand reserve level wines (indicated with an * on the menu).

If you are looking for lodging or want to make a reservation directly, we recommend you write to us at [email protected] as far in advance as possible.

If you would like to make a reservation for our restaurant or spa, you can call +56 65 229 2020 with a minimum of 24 hours in advance to verify availability.

You can reserve the number of nights you need.

There may be a minimum number of nights for long weekends and holidays, and therefore we recommend you call the hotel at +56 65 229 2020 or write us at [email protected] to confirm your stay with us.

We accept bank deposits or transfers, cash, and all types of bank credit and debit cards.

All Chilean citizens and residents, regardless of nationality, are required to pay the 19% IVA (VAT), regardless of the currency used.

Foreign visitors are exempt from paying taxes on lodging only when they present the tourist document issued to them by the International Police upon entering the country.

No, unfortunately, we are not able to exchange currency, nor do we have a cash machine in the hotel. These services are available at the airport or in Puerto Varas, 27 km from the hotel.

All of our guest rooms are designed to accommodate two people comfortably, but in some cases, we can include an additional bed. We have two rooms connected by a private hallway that can be used as a family space for up to five people. For special situations, you can call the hotel at +56 65 229 2020 or write us at: [email protected]

Check in is 3:00 pm and check out is 12:00 noon. The possibility of early check in or late check out is subject to availability.

Yes, one can be requested when you make your reservation or from the reception desk.

Yes, we have a minibar menu with snacks and drinks.

We use an external laundry service with a turn-around of approximately 24 hours.

Of course! Our staff strives to deliver personalized service, and therefore we do everything in our power to make your celebration magical and your stay with us unforgettable. To coordinate these services, call the hotel at +56 65 229 2020 or write us at: [email protected]

For safety reasons, guests may not light the fireplace themselves. We have trained staff who will be happy to do that for you at any time.

No, unfortunately, the hotel does not have the necessary certifications or facilities to receive pets.

Yes, children of any age are welcome.

No, unfortunately, we do not.

We have an arrangement with doctors who can come to the hotel upon request. This service is subject to the availability of the doctors and their office hours.

There are some shops in Ensenada, but they are not always open, so it is better to go to Puerto Varas, which has a larger variety of shops, pharmacies, and other establishments to serve your different needs.

Yes, the entire hotel is equipped with Wi-Fi internet service. The signal is open without the need for a password and available exclusively to our guests.

Yes, absolutely, although the minibar in each guest room has two bottles of filtered water that can be refilled as often as necessary.

By official regulations, smoking is prohibited in the hotel, although there are outdoor sectors established for smokers.

The hotel has kayaks, stand-up paddleboards, and mountain bikes available for its guests to use just by asking at the reception desk. The activities are subject to weather conditions and with the obligatory use of safety equipment (life jackets, helmet, etc.). Minor children must be accompanied by a responsible adult.

The hotel also has a spa and gym available for its guests.

During the winter, guests can visit the Osorno Volcano Ski Center or hike in nearby national parks and nature reserves, which are incredible even on rainy days, and then return to the hotel for a relaxing session in our spa.

Yes, swimming is available during the summer season, when the temperatures are more tolerable.

Yes, we have access to special promotions that include tickets to the major events of the year. For more information, please contact our reservation department: [email protected]

Yes, we have a conference room that can comfortably accommodate 25 people, with the equipment and services needed for meetings, training sessions, seminars, and conferences.

Larger events such as weddings can also be accommodated, with personalization of some areas of the hotel for larger groups.

For more information and quotes, please contact us directly at [email protected].

Yes, we have a special promotion with a Chilean-style barbecue and activities. For more information, please call the hotel at +56 65 229 65 229 2020 or write us at [email protected].

Yes, we have special holiday events and menus for each occasion. For more information, please call the hotel at +56 65 229 65 229 2020 or write us at [email protected].

Yes, you are welcome to visit and use the spa or dine in the restaurant with prior reservations. To verify availability and make a reservation, please call the hotel at +56 65 229 2020 or write us at [email protected].

Breakfast Buffet: 7:30 am – 10:00 am

Lunch: 1:00 pm – 3:00 pm

Dinner: 7:30 pm – 10:00 pm

Bar: 12:00 noon – 11:00 pm

Snack menu: 10:00 am – 11:00 pm

We do not have a fixed menu. Our philosophy is to change the lunch and dinner menus daily in accordance with the freshest products of the day. This menu has three courses with three alternatives for each, and there is always a vegan option.

Our chef prepares top-rate gourmet dishes especially designed to delight our guests. The cuisine is based on the “always fresh” concept, which means that the menus have changed every day since the hotel opened. Our kitchen staff cooks with fresh seasonal local ingredients and vegetables straight from our own organic garden located across from the hotel and that is always open for our guests to visit.

Of course! We invite all of our guests to visit our organic garden located across from the hotel. If you would like to visit, please let the reception desk know and a member of our team will be happy to accompany you.

Yes, of course. As part of our protocol, we always ask about possible food allergies, special diets, or dietary restrictions to be able to provide quality service based on the needs of each guest.

Yes, we have a space by the lake that can comfortably accommodate up to 20 people. For safety reasons, all of our food and beverage services are handled by our kitchen and dining staff. You can request a quote for your event through our reservations department at [email protected]

We have reserve, grand reserve, special edition, and icon wines.

To offer our guests a better experience, we work exclusively with highly esteemed wineries whose processes are oriented toward sustainability and caring for the environment.

Our bar offers a wide range of national and international drinks as well as creative house drinks. We also have a variety of regional craft beers as well as renowned local and international distilled spirits and liqueurs.

The products sold in the gift shop range from outdoor clothing, handcrafts, souvenirs, and beauty & relaxation products. We primarily work with brands that have a spirit of sustainability and a unique character, like our own.

The duration of the excursions varies depending on the activity, although they are usually either half day or full day.

Half-day activities last 3–4 hours, and full-day excursions last 5–8 hours.

All of our activities are private, with the exception of rafting, which is a team activity.

Yes, it operates all year, although the activity is subject to weather conditions and the pilot’s approval.

We do not have our own horses for activities, but we do work closely with local operators who offer horseback rides.

If you have the passion, spirit, and skills for service in the area you wish to work in, send your CV to: [email protected].

Yes, we receive interns and volunteers who have a great desire to learn and help in the different areas, depending on the season. For more information, write to us at: [email protected].

Yes, we use social media and invite you to follow us, learn about our guests’ experiences, and share your own.

Click on our official accounts, and you will be redirected

Facebook: @awapuertovaras

Instagram: #awapuertovaras

Twitter: @HotelAWAPVaras

Tripadvisor: Hotel AWA