Help Center

The name comes from the vital element Water, which is very present in the region and was what inspired the owner to build the hotel in this beautiful place.

Hotel AWA specializes in being a place of relaxation at the foot of Lake Llanquihue, with first-class personalized service and a strategic location near the main tourist attractions in the area.

We are proud to say that we are sustainable.
Throughout our growth we have adopted sustainability practices, such as reuse and recycling, use of renewable energy, support for local entrepreneurs, financial contributions for projects in the area, implementation of an organic garden to supply our kitchen, among other sustainability practices. internal management.

Yes, we have assigned parking, ramps for wheelchairs, a certified elevator with a maximum capacity of up to 9 people or 675 kg and we also have an additional wheelchair in case it is necessary.

The hotel has 3 floors of rooms and 2 basements, making 5 levels in total.

Floor 1: Parking, entrance, reception, bar and rooms 11 to 13.
Floor 2: Rooms 21 to 26.
Floor 3: Rooms 31 to 37.
Floor -1: Restaurant, souvenir shop, exercise room, meeting room and spa.
Floor -2: Quincho, terrace, docks, foot of Lake Llanquihue.

Between May and August 2020, a 4th floor will be built to integrate 6 more rooms into the hotel.

Any time is a good time to visit us, our facilities and activities are designed to give you the rest you need at any time of the year.

Summers are sunny and partly cloudy, while winters are rainy. Rain is part of the identity of our region, it is within southern culture and gives life to all the natural benefits found in our environment. Our name is inspired by rain, water is the element that defines us.

We have a transfer service and you can request it from our reservations department: [email protected] or at reception if you are already with us at the Hotel.
We do not have a car rental service, but we can guide you and help you with the necessary support procedures.

Yes, we have a parking area with 16 spaces and 2 more exclusive for the disabled.

Yes, we have a flat area enabled so that helicopters can land well. It is always necessary to coordinate in advance so that we are attentive. For more information you can call us at the hotel at 65 229 2020 or write to us at: [email protected] to coordinate this service.

There is minibus transportation that runs every 30 minutes from 7:30 a.m. to 8:00 p.m., although it is not recommended for guests due to comfort issues. External taxi service, which must be requested at least 30 minutes in advance, since our operators come from Puerto Varas. The Uber application does not have coverage from the AWA Hotel, because we are in a very exclusive area. However, it is possible to access this service from the city center.

Bed & Breakfast: Includes buffet breakfast.
Half Board: Includes buffet breakfast and lunch or dinner.
All Inclusive: Includes buffet breakfast, lunch, dinner, snacks, box lunch, bar, private excursions per day and airport transfers. Premium drinks and grand reserve wines are excluded (they are marked with a “*” on the menu).

If you are looking for accommodation or a direct reservation, we recommend writing to [email protected] as far in advance as possible.
If you want to make a reservation at our restaurant or spa, you can call us at 65 229 2020 with a recommended minimum of 24 hours to check availability.

You can reserve for the number of nights you need.
Long weekends and holidays may have minimum night restrictions, for those dates we recommend calling the hotel at 65 229 2020 or writing to us at: [email protected] to confirm your stay with us.

We accept deposits, transfers, cash and all types of credit and debit bank cards.

Rates in dollars are subject to payment of 19% VAT tax for Chilean tourists and foreign tourists who are residents in Chile.

Foreign tourists are exempt from taxes on the value of accommodation, only by presenting their entry document into the country as a tourist issued by the Chilean Investigative Police.

No, unfortunately we do not have a currency exchange, ATM or ATM service at the hotel. However, at the airport or in the center of Puerto Varas, 27 km from the hotel, it is possible to find ATMs and exchange offices.

All our rooms are equipped to accommodate up to 2 people comfortably, but in some cases we can accommodate an additional bed. We have two rooms that share a private hallway that can be used as a family space for up to 5 people. For special cases you can call us at the hotel at +56 65 229 2020 or write to us at: [email protected]

Check in: 3:00 p.m. and Check out: 12:00 p.m.

If you arrive earlier or need to leave later, we are subject to the availability of occupancy of the day and cleaning operations.

Yes, it can be arranged at the time of booking for us to add it to your room or if you are already with us you can request it with our reception team.

Yes, we have a mini bar menu where snacks and drinks are offered. We also offer Restaurant services to your room.

We have an external laundry service, with an approximate delivery time of 24 hours from the time of pickup.

Of course, our team is focused on personalized service so we will do everything in our power to make your celebration magical and your stay unforgettable. To coordinate these services you can call us at the hotel at +56 65 229 2020 or write to us at: [email protected]

For your safety and that of the rest of our guests, it is prohibited to turn them on yourself. We have trained staff to do it for you at all times, please rest and allow us to serve you.

No, unfortunately we do not have the necessary certifications or facilities to receive your pet.

Yes, you can visit us with children of any age.

No, unfortunately we do not have this service.

We have an agreement with doctors who can come to the hotel through a phone call. This service is subject to the availability of doctors’ office hours.

In Ensenada there are some shops, but they are not always available. For greater security, it is best to go to Puerto Varas where you will find a greater variety of stores, pharmacies and establishments to meet different needs.

Yes, we have Wi-Fi internet throughout the hotel.
It is an open sign without a password for the exclusive use of our guests.

Yes, most certainly. In any case, in the minibar in each room you can find two bottles of filtered water that can be refilled as many times as needed.

By official regulation, smoking is prohibited inside the facilities.
However, we have outdoor areas set up for smokers.

We have kayaks, stand up paddle boards and mountain bikes at your disposal. They are free to use for all our guests, with prior request at reception.  The activities are subject to good weather and with mandatory use of safety equipment (life jacket / helmet). In the case of minors, its use is only subject to being accompanied by a responsible adult.

Our spa and gym are also always available.

You can visit the Osorno volcano, a ski center, a variety of trails within the national parks or natural reserves that are incredible even on rainy days and then relax in our spa.

Yes, you can swim in the summer season when temperatures are more tolerable.
In winter it is not recommended because it is quite cold.

Yes, we have special promotions that include tickets to the main events of the year. For more information, please contact our reservations department: [email protected]

Yes, we have a conference room with the capacity to comfortably receive up to 25 people. It is equipped with the necessary implements and services for your meetings, training, seminars and conferences.

We also have the capacity to receive large events, such as weddings. If you want to close the hotel for large events, the condition of reserving all rooms applies.

For more information and quotes you can write to us directly at: [email protected]

Yes, we have a special promotion with barbecue and activities for those dates. For more information you can call us at the hotel at 65 229 2020 or write to us at: [email protected]

Yes, every year we have events and a special menu for each occasion and main festive dates. For more information you can call us at the hotel at 65 229 2020 or write to us at: [email protected]

Yes, you can visit us and use the spa or eat in the restaurant with prior reservation. To check availability and reserve you can call us directly at the hotel at 65 229 2020 or write to us at: [email protected] or [email protected]

Desayuno Buffet de 7:30 a 10:00
Almuerzo de 13:00 a 15:30
Cena de 19:00 a 22:00
Bar: 11:00 a 23:00
Carta de snacks: 15:30 a 19:00

We do not have a fixed menu, we work with a menu proposal that changes every day for both lunch and dinner, based on always fresh products. This menu is three courses and at the same time has three alternatives for each one, always with a vegan alternative.

They are top-notch gourmet preparations with dishes meticulously prepared for your delight. It is cooked under the concept of “always fresh”, which means different menus every day since the opening of the Hotel. It is cooked with local seasonal products and fresh vegetables harvested in our own Organic Garden which is located in front of the Hotel and is always open for our guests to visit.

Of course, we invite all our guests to visit our Organic Garden located in front of the Hotel. Ask at reception so that a person from our team can accompany you.

Of course, it is within our protocols to always consult about possible allergies, diets or dietary restrictions in order to provide a quality service based on the needs of each person.

Yes, we have a barbecue area at the foot of the lake that can comfortably accommodate up to 20 people.
For safety, all our food and beverage services are handled by our kitchen and dining room team. You can quote events with our reservations department at the email: [email protected]

We have reserve wines, gran reserva and special icon editions.
To offer a better experience, we only work with renowned vineyards whose processes are oriented towards sustainability and environmental care.
Our bar has signature drinks, national and international. We have a variety of local craft beers, distillates and liqueurs of regional and international renown.

The store’s products range from outdoor clothing, crafts, souvenirs, and beauty and relaxation products. We mainly work with brands that have a spirit of sustainability and a unique seal, just like us.

The duration is variable depending on the activity carried out.
We generally define them as half-day or full-day excursions.
Half a day is usually between 3 and 4 hours. Full day is usually between 5 and 8 hours.

All our services are private, with the exception of rafting, which are team activities.

Yes it works all year round. This activity is subject to weather conditions and pilot approval.

We do not have horses for activities, but we do work hand in hand with operators in the area who offer horseback riding.

If you have the passion, helpful spirit and skills for the area you are looking to work in, send us your CV in https://app.genoma.work/jobs/hotel-awa

Yes, we receive interns and volunteers who are eager to learn and support in different areas depending on the season. For more information you can write to us at:[email protected]

Yes, we have social networks, we invite you to follow us, learn about our guests’ experiences and share yours.

You can click on our main official accounts to be redirected:

Facebook: @awapuertovaras
Instagram: #awapuertovaras
Twitter: @HotelAWAPVaras
Tripadvisor: Hotel AWA